IT Support Technician 1

Lower Sioux Indian Community

Posted On: Jul-06-2021

Status: This Job is Closed

Non-Exempt:

Yes

EXPERIENCE AND QUALIFICATIONS: Minimum two-year Associates Degree in computers required, along with two-years’ experience supporting computer, server, and network hardware and software. Excellent knowledge of PC/server hardware, server and client operating systems and networking. Exceptional customer service skills. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Provide technical support and training on computer hardware and software to end users. • Use the IT support request system to document, prioritize, update and track requests, projects, and upgrades. • Installs, configures, and maintains workstations and related peripheral equipment; applies OS and software upgrades. • Automated and manual patch management, including AV, AM, Windows Updates, third party applications. • Responsible for keeping assigned specialty applications current, including patches, updates, and major upgrades. • Diagnose and resolve basic to moderately complex technical issues and work closely with vendors to ensure continuity of service. • Run, install, and terminate voice and data network cabling. • Create and update technical documents and procedures, daily work reports. • Work closely with management and recommend changes in hardware and software to improve customer capabilities. • Maintain the hardware and software inventory database including peripherals and accessories. • Track equipment changes and prepare inventory and status reports. • Willingness to work flexible shifts including evenings, weekends, and holidays. • Be able to work on your own initiative. • Be on-call for all periods as assigned by management. • Regular attendance necessary. • Regular punctuality necessary.2 • Available and willing to work any changes in hours on the schedule at any time during employment. • Other duties as assigned. SKILLS KNOWLEDGE AND ATTRIBUTES: • Ability to communicate effectively with other technical personnel with management and less technical personnel. • Ability to systematically troubleshoot complex problems. • Exceptional customer service skills. • Excellent knowledge of computer and phone systems, servers, networks and software. • Ability to work independently and as a team. • Strong organizational skills. • Ability to multitask and take initiative. • Respectful, honest and trustworthy. PHYSICAL REQUIREMENTS: • Normal mobility throughout the property. • Able to pull networking cable throughout the property. • Able to work under stressful conditions. ETHICS CODE: I will not offer, solicit or otherwise enter into any agreement or transaction for personal use or advancement with any vendor or potential vendor. I understand that there can be no conflict of interest between myself and vendors or potential vendors. CONFIDENTIALY STATEMENT: I fully understand the nature of the business and gaming information contained in the Information Systems and the necessity for confidentiality in handling that information. I also understand that all information contained in the Information Systems is the sole property of the Lower Sioux Indian Community and that disclosure of the information to customers or employees without consent of the Lower Sioux Indian Community is a breach of confidence. Breach of this confidence is subject to disciplinary action up to and including termination. DISCLAIMER: This is not necessarily an exhaustive list of all the responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management and Community Council reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). In accepting employment, I am agreeing to perform the duties and responsibilities listed above. In addition, I agree to adhere to any policy or procedure changes that may occur during my employment with the Lower Sioux Indian Community. Print Name: ________________________________________________ Signature: ________________________________________________ Date: _______________________________________________