Community Center Site Receptionist

Mille Lacs Band of Ojibwe

Any individual who receives an offer of employment or will receive a payroll check are required to submit to a drug and alcohol test as a condition of obtaining employment.
Mille Lacs Band Member/American Indian preference applies

SUMMARY:
The Receptionist is responsible for greeting Community Center visitors and callers and directing them to the appropriate personnel. This position also provides limited administrative support for staff.

QUALIFICATIONS:
• High school diploma or GED certificate; One year of post secondary education preferred.
• One (1) year of experience with handling a multi-line phone.
• One (1) year of experience with cash/credit handling.
• One (1) year of experience with Point of Sale systems
• One (1) year experience as a receptionist; or six months related experience and training in phone etiquette, customer service or any other administrative training.
• Three (3) years of experience working in a Native American community.
• Ability to do basic math.
• Strong verbal communication skills.
• Familiarity with and ability to operate office equipment, including fax machines, photo copying machines, etc.
• Basic personal computer skills in a Windows environment, including spreadsheet and Word applications.
• Must pass a pre-employment drug and alcohol test.

DUTIES AND RESPONSIBILITIES
• Operates a multi-line telephone console to receive incoming messages.
• Answers phones, obtains caller's name when necessary and take messages.
• Directs caller to destination and records name, time of call, nature of business, and person called upon.
• Minimal typing of memos, correspondence, reports, and other documents.
• Collects and distributes messages.
• Distribute incoming mail and delivers outgoing mail to proper individuals.
• Maintain and updates various lists and databases such as a call log, visitor log and other journal entries.
• Ability to maintain a database or spreadsheet.
• Ability to operate retail and reservation software and programs
• Performs variety of clerical duties.
• Responsible for upkeep of Inventory on assigned shift.
• Sells, markets, promotes Membership packages to visitors.
• Sells, markets, promotes Retail and Merchandise to visitors.
• Other duties as assigned.

WORKING CONDITIONS:
• Nature of work is such that incumbent experiences infrequent period of moderate to high stress levels due to current workload of visitors and callers. Agitated or distressed callers/visitors may also be a source of stress.
• Work is exclusively in doors in a controlled climate area.
• Little threat of personal danger or risk.
• Hours are typically 8-5, but Community Center Community Center is a 24/7 operation and some late hours and work on weekends will be required.
• Travel is not required.