Residential Maintenance Professional
Pokagon Band of Patawatomi agon
Commitment to Service
Service encompasses all aspects of the Pokagon Band of Potawatomi Indian’s governmental operations. Every employee shares the responsibility to provide exemplary service, dignity, and respect to all Tribal Citizens, the Tribal Council, and staff members. To this end, all employees have an obligation to identify and report any service problems, issues, or concerns and through designated channels, initiate, recommend, and actively participate in solutions.
Position Summary:
Responsible for assuring over 100 rental units and common areas located in Dowagiac, Hartford, and South Bend housing villages are maintained in excellent condition. Remain observant for maintenance issues on all rental units. Respond in an urgent manner to all assigned work orders, providing excellent customer service to tenants.
Essential Functions:
• Responsible for general housing repairs with a high degree of respect, care, confidentiality, and positive enthusiasm.
• Respond in an urgent manner to all assigned work orders, assuring quality service is being provided to all tenants.
• Perform hands-on general maintenance and repair of residential housing units. Units that are both occupied and unoccupied. Performing work with minimal disruption to tenants.
• Work closely with Housing Rental Manager to ensure vacant units are flipped in a timely manner.
• Assist not only with general maintenance repairs but also with grounds upkeep including emptying common area trash cans, picking up blowing trash, snow and weed removal and other tasks.
• Escalate repairs that require higher level skills or a team approach to the Residential Project Manager (RPM), effectively communicating specifics of the issue for scope-of-work preparation.
• Inspect villages on a regular basis to identify maintenance or cleanliness issues then take immediate action to ensure prompt correction.
• Identify and react to elder tenant needs even if outside a general maintenance realm. For instance; assist moving furniture, unloading heavy items, monitor well-being in event of storm, power outage, or another extraordinary situation.
• Will be cross trained to perform utility locating in absence of GIS Specialist.
Non-Essential Functions:
• Other related duties and responsibilities as assigned.
Equipment:
• Vehicles, power tools, ladders, lifts, and light construction equipment.
• Systems used: computer generated work order system.
Position Requirements:
• Successful completion of an approved apprentice program, i.e. carpentry, millwright, electrical, HVAC, or other related program or 5 years of experience performing general residential repairs and maintenance in a multi-unit rental housing community.
• Knowledge and experience in basic residential; plumbing, electrical, carpentry, heating & cooling, flooring, painting, and appliance repair skills.
• Knowledge and experience with Michigan Building Codes.
• Self-Motivated able to perform with minimal supervision required.
• Must have a valid driver’s license and meet insurance requirements to utilize Pokagon Band vehicles.
• Familiarity with MIOSHA/OSHA regulations and safety practices, blood borne pathogens, Hot Work Tags Program, Lock Out – Tag Out, use of required Personal Protective Equipment, and other safety requirements required.
Indian Preference
• Pokagon Band Preference Code applies.
Physical Requirements:
Ability to climb, crawl, stoop, bend, and work in confined space environments, lift up to 100 pounds without assistance, use ladders and work in all weather conditions. Requires strenuous work including prolonged periods of standing, walking and moving in hot and cold weather.
Work environment:
• Inside and outside in all types of weather to respond to residential repair needs.
• Vacant and occupied residential homes.
• Will include confined spaces such as attics and crawl spaces.
• Will include climbing ladders and working at heights.
Competencies:
• Client Focus
• Adaptability
• Attention to Detail
• Continuous learning
• Problem Solving